About the Session:
Modernization is often viewed as a technology upgrade, but true transformation goes beyond code. Legacy systems continue to power critical enterprise operations, yet they often introduce friction, inconsistency, trust issues, and fragmented experiences for users.
This session explores modernization through a UX lens uncovering how technical debt, architecture decisions, organizational constraints, and outdated workflows impact user experience. Through real-world examples, discussions, and a hands-on workshop, participants will learn how experience modernization requires rethinking not just interfaces, but the systems and decisions behind them.
What You’ll Learn:
How to identify hidden UX debt within legacy systems
Why modernization is more than visual redesign or UI refresh
The relationship between architecture, performance, trust, and usability
How technical and organizational decisions shape customer experience
Practical approaches to simplifying fragmented user journeys
The role of AI in accelerating modernization and its limitations
Frameworks to investigate friction, process gaps, and trust issues in enterprise experiences
Who Should Attend?
Design student and freshers
UI/UX design (Junior to senior level)
Product managers
Developers, QA and BA
Why Attend?
Gain a fresh perspective on modernization beyond technology
Understand the hidden UX costs of technical debt
Learn practical ways to improve enterprise experiences
Explore how AI is influencing modernization strategies
Participate in an interactive workshop and problem-solving activity
Learnings and Takeaways:
Recognize UX debt hidden inside legacy systems
Connect user frustration with technical and organizational decisions
Understand why redesign alone often fails
Identify how architecture influences usability, trust, and workflows
Think of modernization as continuous experience evolution rather than one-time redesign
Apply a UX debt investigation mindset to uncover business and user problems
Explore opportunities for automation and experience simplification
Workshop brief
Keynote
Introduction & Ice breaker
Presentation, talk, sharing thoughts by interactive way
Break & networking
Workshop & Group Presentation
Closure & Q&A
